Business Coaching

Thanks to social media, the rules of marketing have changed. Every celebrity, athlete, political figure, and business is using social media to their advantage (and sometimes to their disadvantage). Yes, used incorrectly, it can burn you, but it is a potential goldmine, so if your business isn’t using it, what are you waiting for?

You may have a profile setup for your business on Facebook, but are you using real time social media like Twitter? Twitter can be a powerful ally for your business, so here are some rules you can use to get the most out of your Twitter account.

1.    Determine your goals
You can’t start without the end in mind, so you need to figure out what you want to get out of using Twitter. Some companies are using it to sell products or as a customer service tool. Some use it as a lead generator. Like anything else you do in your business, you need to make a plan with benchmarks so you can test and measure your success. Your goals should be based on what type of business you have and what type of customers you want to attract.

2.    Do you research
Research is one key to finding out what the trends are in the world of Twitter. Research what the major brands and your compactors are doing and then mimic with a twist by adding your own personal touch to your tweets.

Also, research to find what your specific customer wants to see. If you work in a retail shop ask customers directly what they want to see from your brand. Don’t assume you already know, go straight to the point-of-contact and get the real information.

3.    Personalize your profile
Each business is unique and so the face of your Twitter should be as well. You should have a specific look to fit your brand that will leave an impression on your customers. If the look and feel matches your tweets it gives your customer a more personal touch, creating a connection between your business and them.

This means that the point of your profile shouldn’t be to simply push promotional material. If your customer feels like you are a robot then they will reject you and the brand, so keep it fun and informative.

4.    Follow your followers
Twitter is different than other social media in that, to get followers you must follow. Follow the people you would want to follow your brand. Then and only then can your brand go viral.

So are you using Twitter in your business and what are you doing with it?

Tools like Twitter are designed to grow any business, brand or image, but, like with any new platform, there are many avenues of wealth still left to be exploited in its use.

Celebrities have been at the front of using Twitter to connect with their fans and deliver their message directly. That was what brought Charlie Sheen to begin using Twitter, and why over a million people follow him setting a Guiness World record by accumulating 1 million followers of his Tweets in less than 24 hours.

It’s been a few weeks since Charlie Sheen was seemingly on every television show and radio station offering pearls of wisdom before moving to Twitter.

Sheen’s very public meltdown (or publicity stunt) gave us such classic memes as “Adonis DNA and Tiger’s Blood” or “Riding on a Mercury Surfboard”, to name just a few, but it also gave him a public pulpit he’d never had before.

While much of what he said was, to say the least, loopy, it certainly helped grow his already well known brand and take it to a new level.

Sheen started his public tirade the old-fashioned way, on television and radio, but he realized he was missing the social media boat. He contacted Ad.ly, a PR company that specializes in using social media and celebrities for commercial endorsements.

Say what you will about Sheen, but he saw that there was an opportunity and found away to cash in.

Sheen is now a member of Ad.ly celebrity roster, which is more than 1000 strong and while the crazy Tweets have slowed down, there’s little doubt his followers will be seeing plenty of Twitter endorsements from him.

Sheen’s story is a great example of how a business or a person can grow a brand with Twitter.

Sure, he was already well known and had the big advantage of being able to say any crazy thing he wanted without serious repercussions but it begs the question, what are you doing with your Twitter account to grow your brand, and your business?

Google used to have just two competitors...that number has grown.

Google reported just two competitors, Yahoo and Microsoft, in their 2008 10-K report. For 2009, however, their number of competitors grew to 10.

Facebook, Twitter and Yelp are listed as Google competitors, as well as specialty search engines like WebMD.

Google probably didn’t anticipate social networking sites or specialty/specific search engines being their competitor, but that’s a fact. As Google stated: “Our filing reflects the reality that we compete against a number of alternatives, including traditional search engines, e-commerce and specialty search sites, social networks, and other forms of online and offline advertising.”

Something like this that’s happening to Google is important to keep in mind for any business. As times change, new competitors in various niches can pop up…and your business should be prepared for anything.

In business coaching, business owners will hear often that they should always be prepared. If the recession didn’t teach it enough, it rings true; more competitors in seemingly different niches can come up, as is the situation for Google, or with technology advancements, what many businesses found during the recession.

To see if your business might benefit from a business coaching session, take our Business Health Check. A healthy business makes for a happier business owner.

PleaseRobMe.com is meant to get Twitter users to be careful what they Tweet.

Many people think a plus to social media sites is that anyone and everyone can find you for networking opportunities or to get back in touch, discover where you work, who you’re dating and pictures of your kids, dogs and cats. It’s all accessible, depending on your privacy settings.

A con to social media? Anyone and everyone can find you and get back in touch, discover where you work, who you’re dating and pictures of your kids, dogs and cats.

Why are the pros also cons? If people with good intentions know most of your info, people with bad intentions out there in the blogosphere and Twittersphere do, too. People know what your plans are, where you’re going and why, if you’re vacationing somewhere exotic or if you’re home sick from work. This can lead to making yourself a victim of burglary.

Mashable reported about a possible Twitter-related burglary, and a site called Please Rob Me was started to get people to be more careful about what they’re announcing to the world. It has a live Twitter feed that mainly features accounts of people who have theirs linked to FourSquare or Gowalla, sites that publicly tweet where a person is.

For the record, if used mainly for business, sharing advice and networking, this doesn’t really apply to you. But when you start tweeting about being away on a business trip or attending a business conference in another city, just be careful what you say!

Marla Erwin helped Whole Foods master social media.

Think you’re busy trying to constantly update your own Twitter page? Imagine handling more than a million Twitter followers.

Marla Erwin, Interactive Art Director for Whole Foods, is credited with Whole Foods’ social media success. In its first year on Twitter, Whole Foods gained a million followers. Since starting with Twitter, Whole Foods now has several separate accounts for users who have more specific questions about the store’s products — a Twitter account for cheese, one for Whole Foods recipes, etc.

How did Marla garner so many followers? She incorporated user-generated content onto Whole Foods’ Twitter and Facebook accounts. Recipes, product ratings and reviews and comments on the Whole Foods’ blog all went onto their Twitter feed.

Marla then went on to use Facebook and Twitter for different uses: Facebook she uses for more editorial content and to start discussions among fans and friends (since users can see others’ comments on Facebook, it’s easier to have a discussion), and Twitter she uses for Whole Foods promotions, information for customers, to answer customers’ questions and tweet out links to Whole Foods’ blog.

Read the whole article here,  and see if any of what Marla did for Whole Foods’ Twitter and Facebook can be used for your business.

As with traditional marketing, it’s all about opportunities. When you find opportunities to sell your products and services, you don’t shy away, do you? You take advantage! The same with online marketing – find opportunities to get the word out about what you’re promoting. However, with online marketing, it can be trickier. Where do you find these opportunities? And with social media sites like Twitter, Facebook and LinkedIn, sure, you might have 500+ followers/friends, but do they really care about what you’re promoting?

If you’re lost in terms of online marketing, you need to be able to first find opportunities which you can expand upon in terms of marketing. Don’t know how to start? The following tools will at least give you a good idea of what’s being said about your company or industry online, and where users spend their time:

• Google Alerts (http://www.google.com/alerts) emails you whenever a chosen
keyword (e.g., company or product name, CEO name, campaign tagline,
industry term, etc.) is mentioned in any form of online content.
• Google Blog Search (http://blogsearch.google.com/) scans the blogosphere
for any keyword or phrase you type in.
• Twitter Search (http://search.twitter.com/) scans all Twitter posts for your
selected keyword or phrase.
• SiteVolume (http://www.sitevolume.com/) reports how often keywords or
phrases appear on Twitter, Digg, MySpace, YouTube and Flickr.
• SocialMention (http://www.socialmention.com/) enables you to search
keywords and phrases by specific channel category (blogs, images, news,
video, etc.), or as a whole, and to receive email alerts when a new mention
is posted.
• Socialcast (http://www.socialcast.com/) offers real-time analytics on microblogging
and other social activities and identifies individual users’ level of
activity. Unlike most tools, it also can quantify the value of “lurkers” who
aren’t visibly posting comments, but by how often they frequent a site.

Take note of what’s being said about your company or whatever keywords you search, whether it’s positive, negative or neutral; what people
are passing along to friends; and if there are any particular needs or customer
segments that aren’t served. These are all opportunities for marketing…

See? He's got the hang of it.

To everyone who says they “can’t Twitter” or “don’t get it,” look — it’s so easy, a dog can do it.

No really, a dog can Twitter.

Mattel has come up with something called “Puppy Tweets.” If you think your dog could tweet some worthwhile nuggets of wisdom, sign Fido up for his own Twitter account, then pay $30 to buy Puppy Tweets, a plastic sound-and-motion sensor that clips onto your dog’s collar and sends out several pre-written tweets.

For example, “YAHOOOOOOO! Some days you just gotta get your bark on.”

Since anyone – or any animal – can tweet now, there’s really no excuse for anyone to not be an active tweeter.

Social media gurus don't look like this guy.

In this day and age, with social media marketing taking off like wildfire, social media consultants and gurus are popping up just about everywhere, ensuring that if you hire them, they’ll make your social media presence well-known faster than you could do it yourself.

But how credible are these “gurus”?

If you’re considering hiring one of these consultants to help you out, a piece of advice: check out their experience and make sure they have evidence that they helped increase sales for a company with their social media expertise. Because the trend of people branding themselves as “social media gurus” is not slowing down; The WhatsNextBlog first examined Twitter bios in May 2009 and found 4,487 people claiming to be social media experts. This month they examined Twitter bios again, and found 16,000 claiming expertise.

It’s true that social media marketing will help with business coaching, and also with business coaching clients. But with 16,000 experts online, be careful who you trust – and more importantly, who you pay to market your company.

Not all Tweeters wear trench coats, but it's an option.

So hot, that a few Tweeters with upwards of 24,000 followers have been featured in February’s Vanity Fair issue. And only one of them is an actress.

Of the six women featured, most were writers or marketing strategists, and gained their thousands and millions of followers by constantly tweeting. Every day and well into every night, these women might as well have their phones attached to their hands. But by Twittering interesting 140-character posts just about all the time and engaging with other users and followers, they’ve become Twilebrities. It means exactly what you think it means: a Twitter celebrity.

The article does point out the downside to all they do: they don’t receive a dime in terms of getting paid to actually tweet. In fact, even though Twitter is worth $1 billion, it has very little revenue and absolutely no profit.

But, with thousands to millions of followers, these women do gain exposure to whatever they’re tweeting about. And that’s the easiest way to market anything: tell people about something great, and they’ll be sure to tell others.

Side note: judging from the photo of these Twitterholics in Vanity Fair, tweeting consistently apparently gives you great gams. So, there’s that to gain from tweeting, too.

Social media marketing is how many companies market campaigns today.

Regardless of whether you read BusinessCoaching.com regularly or not, unless you’ve been under a rock this last year, you should know that social media marketing efforts have increased — and have reaped great rewards. Track how many sales or clients you get from Twitter, APP, drive traffic to your website and ultimately, market yourself via the Internet and social media sites. Social media marketing is a great business coaching resource.

But if you’re still overwhelmed by how to market your company with all the sites and strategies out there, hopefully these five tips will help make it a bit clearer. You don’t have to use all the sites out there to market yourself.

1) Thoroughly explore your options: You don’t have to join the big sites like Facebook and Twitter to have an effective social media marketing campaign. There are several smaller, lesser-known sites that cater to specific niche audiences. For a list of these sites, click here.

2) Tailor your efforts to each site: It’s important to remember, especially if you’re marketing via niche sites, to interact with users in a manner they’ll relate to. Customize your message to every different audience you’re contacting so you’re “speaking their language.”

3) Track your efforts: It’s easier to do than it sounds. Incorporate shortened URLs when you campaign on each site. TinyURL, bit.ly and owl.ly are great free services that allow you to shorten a normal URL (key for Twitter, where you can only post 140 characters at a time), making it easier to share links, encourage others to spread the word, and make it easy to track your efforts, providing in-depth stats like where users who clicked the link are located and how many times each link was clicked. Then all that’s left to do is see what’s working, what’s not, and alter your campaign as needed.

4) Keep it real: No one likes spammers, shameless self-promotion or trained parrots. Don’t keep repeating the same things over and over again, or you won’t sound genuine at all…more like a repetitive ad. Also take into consideration that usually if you’re a big brand, you’ll be targeted more harshly. So be careful, but also be honest, be real, be interesting, and don’t insult people’s intelligence. The easiest way to do this is to touch on hot topics in the news, or newsworthy stories and issues that relate to your business and industry. These will attract attention, start conversations and will eventually relate to your message and draw even more attention to your campaign.