
There are positives and negatives to social media marketing.
Marketing is the life blood of any business but many companies spend too many of their resources on marketing campaigns that don’t lead to real and substantial results.
How can companies get the results they want from marketing campaigns?
Online advertising already accounts for a $55 billion market, but the fastest growing aspect of online advertising is social media marketing. Over $2.5 billion was spent on sites such as Facebook or Twitter last year, a 14% increase from the previous year.
There is no doubt social media platforms like Facebook and Twitter are changing the way businesses advertise. But do the benefits of social media advertising outweight the benefits of traditional advertising?
One of the best aspects of social media advertising is it doesn’t cost a lot of money. In a recent interview on the Today Show, SillyBandz CEO Robert Croak said his company spent, “nothing on advertising” because they allowed the brand to advertise itself through word of mouth on social networking sites.
Social media advertising helps keep you in touch with your customers; you can review feedback, both positive and negative, and even conduct informal surveys or customer polls to find out what people want to buy from you.
There are a few negatives, however, and the biggest negative might be that if social media is used incorrectly, it can create a negative buzz for your business.
When businesses use social media marketing, there are some things to remember so you don’t generate negative buzz: Social media accounts must be continually monitored to ensure customer content is positive and constructive, and all questions and comments must be responded to in a timely manner. Not doing so can have customers questioning your motivation or commitment, which can hurt business and allow disparaging comments to last, not only in cyberspace, but in prospective customers’ minds.
Using social media to advertise may take time to master, but it can be a great benefit to any business if used correctly. What do you think of the social media advertising revolution? Has it helped your business grow?