Is it customer service?

Or is it something else that uniquely defines your business, a unique way you manufacture your product, or an interesting geographic location?

Whatever it is, identify it, define and it and start using it to differentiate yourself in the market place.

Don’t think that a “commodity” product can have a USP? Just go online and look at how the grass seed company Scotts markets its “Turf Builder” line of grass seed.

Don’t know if a “small” company can define itself against a larger competitor? Pick up a copy of the book about the US-based company, In-N-Out Burger, which beats McDonald’s in terms of overall profitability and same-store sales, with fewer stores and less menu items.

Wonder if you can profit in your small niche? Take a look at Porsche, which targets a select few customers at a very high product performance level and price point, and in turn, is one of the most profitable car makers around.

Next, offer a guarantee.

While every business is required to make good on its products or services, add some extra value to your guarantee, and make it part of your overall customer experience.

For years, top-tier retailers have all had generous guarantee and return policies, and those policies have only strengthened customer loyalty to their stores.

Can you make your guarantee stand out? Can it become the industry standard?

If so, start telling your customers and your prospects and start making it a distinction you can sell in the marketplace.

And don’t worry about getting ripped-off with a strong guarantee. Sure, some will take advantage. But in the end, your reputation and additional sales will more than make up for the single digit percentages that look to scam you or take advantage of your policies.

Once you do these two things, not only will your marketing efforts start to generate real results, you’ll be able to compete on everything other than price.

You’ll also find once you and your customers get price out of the way, you’ll be a lot more creative in your added value propositions, your marketing and your customer service. You’ll also have much bigger numbers on your bottom-line.

If you don’t know the answer to that question, you may one day lose them, as has happened recently with Netflix.

A big reason Netflix was able to grow as quickly as they did was the low cost of their product and the convenience of both purchase and payment. For less than $10 per month, customers got unlimited streaming video or DVDs. It was such a great value that Netflix became an industry leader and its stock grew exponentially, topping out at nearly $300 per share in mid-July.

The company had found a terrific niche. They were affordable and convenient and for one low price you could get both DVDs and streaming video. But then the company changed its pricing structure and things changed radically for the worse.

So what did Netflix miss? Why were their customers so willing to cancel their memberships?

If there’s one thing that Netflix clearly didn’t understand, it was why customers bought from it. They didn’t understand the need they filled and overestimated customer loyalty in a very crowded industry.

It’s important to remember that Netflix’ product range isn’t ideal. While their library is extensive, there are limitations but even with those limitations, at a low price and one monthly bill, it was a service that most could justify. You may not be able to see every movie or television show you want, but the ones you could see for the convenience was worth it.

But once prices were raised and there were two services, one for DVDs and a separate one for streaming videos, to be paid individually, customers balked because that convenience and ease of purchase was gone.

By not understanding why their customers bought from them they sent themselves into a downward spiral that has frustrated investors and put the company on a path from which it may not be able to recover.

Shares started the year around $180 and rallied in the spring thanks to a growing subscriber base, reaching that peak of nearly $300 per share in July. As of the last week of October, shares were trading near $78 and their U.S. customer base is shrinking to 23.8 million total U.S. subscribers as of Sept. 30, down from 24.6 million three months earlier.

By the end of the last quarter of 2011, Netflix expects to lose even more subscribers, estimating that it will have 20 million to 21.5 million streaming customers.

It’s clear from what has happened that Netflix didn’t understand why its customers used its service and they moved too quickly to change, which turned off a large portion of its base.

Netflix has learned this the hard way, but how can we learn from its mistake?

You have to truly understand why your customers buy from you. Is it convenience, is it price or is it the value they get just from buying from your business? What need does your business fill?

If you aren’t sure, ask. And most importantly, if you already know why they buy from you, be sure not to antagonize your customers by taking it away from them.

Some are smaller than others and some are bigger, but can any niche be a business?

From adult kickball leagues to dog-waste pickup and dart-league franchises, there are business opportunities that are extremely niche-oriented.

But, the question is, do these kinds of businesses really have a big enough niche to make money?

Some of these businesses are clearly part time, like the Dart Leagues. You can own a franchise for a one-time fee of $500 and are only obligated to spend six hours per week on the business.

There is very little risk in a venture like that, but what’s the payoff?

But if you investigate WAKA, the World Adult Kickball Association, you’ll find that the buy-in for a franchise can cost as much as $50,000 and any franchisees are required to work full-time in the kickball business.

That’s quite an investment, both in resources and time, and it remains to be seen how successful their franchising model will be, considering they’ve only been franchising since early 2011.

The fact is WAKA has been around since 1998. It is currently in 35 states with about 4000 teams participating, so, obviously, the company is doing something right.

But are the fees paid by players and teams and the sponsorship of local bars enough to make this a legitimately good franchising deal for prospective entrepreneurs?

Once you’ve invested your $50,000 or so (depending on market) how long will it take you to recoup your investment?

And what are they doing differently that any person could do, without buying into a franchise? After all, couldn’t anyone organize a league without buying a franchise?

And finally, what proprietary advantages does the company have that individual operators wouldn’t?

These niche businesses, like WAKA, have managed to generate revenue and grow by focusing on a small, “hungry” segment of population. But does that translate into real cashflow and profits?

Time will tell.

The main lesson is to really investigate your narrow niche.

Is it really enough to support sustainable growth, cashflow and profit?

Is it something people already buy and is the niche a unique segment of a larger proven segment?

People can be blinded by the “big three” named above because the goal of marketing is getting your message in front of as many people as possible. However, it’s more important to get your message in front of as many people as possible who are interested in what you’re selling. That tactic will get you closer to a sale.

From niche European business networking sites to websites linking small business owners and entrepreneurs, Sitepointe.com gathered 20 smaller networking sites that specifically benefit business owners and entrepreneurs. Check them out and see who could become potential clients and who could benefit from a business coach.

Social media marketing is how many companies market campaigns today.

Regardless of whether you read BusinessCoaching.com regularly or not, unless you’ve been under a rock this last year, you should know that social media marketing efforts have increased — and have reaped great rewards. Track how many sales or clients you get from Twitter, APP, drive traffic to your website and ultimately, market yourself via the Internet and social media sites. Social media marketing is a great business coaching resource.

But if you’re still overwhelmed by how to market your company with all the sites and strategies out there, hopefully these five tips will help make it a bit clearer. You don’t have to use all the sites out there to market yourself.

1) Thoroughly explore your options: You don’t have to join the big sites like Facebook and Twitter to have an effective social media marketing campaign. There are several smaller, lesser-known sites that cater to specific niche audiences. For a list of these sites, click here.

2) Tailor your efforts to each site: It’s important to remember, especially if you’re marketing via niche sites, to interact with users in a manner they’ll relate to. Customize your message to every different audience you’re contacting so you’re “speaking their language.”

3) Track your efforts: It’s easier to do than it sounds. Incorporate shortened URLs when you campaign on each site. TinyURL, bit.ly and owl.ly are great free services that allow you to shorten a normal URL (key for Twitter, where you can only post 140 characters at a time), making it easier to share links, encourage others to spread the word, and make it easy to track your efforts, providing in-depth stats like where users who clicked the link are located and how many times each link was clicked. Then all that’s left to do is see what’s working, what’s not, and alter your campaign as needed.

4) Keep it real: No one likes spammers, shameless self-promotion or trained parrots. Don’t keep repeating the same things over and over again, or you won’t sound genuine at all…more like a repetitive ad. Also take into consideration that usually if you’re a big brand, you’ll be targeted more harshly. So be careful, but also be honest, be real, be interesting, and don’t insult people’s intelligence. The easiest way to do this is to touch on hot topics in the news, or newsworthy stories and issues that relate to your business and industry. These will attract attention, start conversations and will eventually relate to your message and draw even more attention to your campaign.